Floor Manager - Hospitality & Tourism

Are you a dynamic leader with a passion for hospitality? Richeese Factory is seeking an experienced Floor Manager to oversee operations across our vibrant locations in Bali. In this role, you will ensure seamless service delivery, maintain high standards of guest satisfaction, and lead a team to deliver exceptional experiences.

Join us in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, where you'll be part of a dynamic team dedicated to creating memorable hospitality experiences. With a focus on operational excellence and guest service, this role offers a unique opportunity to grow and develop your leadership skills in a fast-paced environment.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations to ensure smooth and efficient service delivery.
• Manage and mentor a team of staff to maintain high standards of guest satisfaction.
• Monitor and report on key performance indicators (KPIs) to ensure operational excellence.
• Handle guest complaints and resolve issues promptly and professionally.
• Ensure compliance with health and safety regulations.
• Collaborate with other departments to coordinate events and special promotions.
• Train and develop staff to enhance their skills and knowledge.
• Ensure all financial transactions are accurately recorded and reported.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in a leadership role within the hospitality industry.
• Proven track record of managing teams and driving operational efficiency.
• Strong communication and interpersonal skills.
• Familiarity with POS systems such as Micros, NCR, or Lightspeed.
• Knowledge of food and beverage operations.
• Understanding of health and safety regulations in the hospitality industry.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field.

🛠️ Keahlian

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